Badeel SouqThis policy explains how Badeel Souq (the “App”, available on Android, iOS and at bdl.web.app) collects, uses, shares and protects your information when you use the App. Badeel Souq is developed and operated by Soud Saleh Salem Abu Hanak. “We”, “us” and “our” mean Soud Saleh Salem Abu Hanak. By using the App you agree to this policy.
1. Information we collect
| Information | When | Why |
|---|---|---|
| Mobile phone number | When you sign in or register with an SMS code | To create and secure your account |
| Email address and password | When you sign in or register with email | To create and secure your account and send the verification / password-reset email. Passwords are handled by Google Firebase Authentication; we never see or store them. |
| Name (optional) | If you enter it when registering | Shown on your account |
| Item details | When you add an item | Title, category, condition, description, estimated value, what you want in exchange, country and city are published so people can find your item |
| Photos | When you add them to an item | Published with your item |
| Contact details (call, WhatsApp, Telegram) | Only if you choose to share them on an item | Shown only to signed-in users with a verified account so they can contact you |
| Location (optional) | When you use “Near me” or pin where your item is | To show distances to items. Your own position is used on your device and is not stored; a pinned item location is rounded to about 1 km before it is published, so your address is never shown. |
| Country | When you choose it | Saved on your device to show items, cities and currency of that country |
| Exchange offers and chat messages | When you offer an exchange or message someone in the App | Delivered to the other person; stored so you can both see the conversation |
| Notification token | When you allow notifications | To send you push notifications about offers, messages, suggested exchanges, support replies and your items |
| Support messages and reports | When you contact support or report an item | To answer you and keep the marketplace safe |
| Language and appearance settings | When you change them | Saved on your device, and in your account if you are signed in, so they follow you across devices |
| Device and usage data | While you use the App | Collected automatically by Google Firebase (e.g. app version, device model, operating system, approximate region, IP address, app interactions and identifiers) to run the service, prevent abuse and understand how the App is used |
We do not access your contacts, microphone or files beyond the photos you choose to upload. The camera and photos are only used when you add a photo, and location only when you use a location feature.
2. How we use information
- To provide the exchange service: accounts, items, search, suggested exchanges, offers and messages between users.
- To verify accounts (SMS codes, email verification) and protect against fraud, spam and abuse.
- To remember your preferences and improve the App.
- To respond to support requests and meet legal obligations.
We do not sell your personal information and we do not use it for third-party advertising.
3. What is public
Items are public. Anyone can see an item’s details, estimated value, approximate area and photos. Your phone number is not public: it is shown only if you choose to share it, and then only to signed-in users whose account is verified. Do not put personal information you don’t want shared in descriptions or photos (for example, documents or your address).
3a. Community rules and moderation
By using the App you agree to our Terms of Use. There is no tolerance for objectionable content or abusive users. You can report any item and block anyone in chat. Badeel Souq admins review reports and may pause, hide or remove items; the owner is notified when this happens.
4. Who we share information with
- Other users — your items, and your contact phone with verified users, as described above.
- Google Firebase (Google LLC), our service provider for authentication, database, file storage, hosting and analytics. Google processes data on our behalf under its terms: firebase.google.com/support/privacy. SMS verification on the web uses Google reCAPTCHA.
- Authorities — if required by law or to protect the rights, property or safety of users or others.
5. Storage and security
Data is stored with Google Firebase and may be processed outside your country. It is encrypted in transit (HTTPS). Access rules ensure only you can create, change or delete your items and only verified users can read phone numbers you chose to share. No method of storage is 100% secure, but we take reasonable measures to protect your information.
6. How long we keep data
We keep your account while it is active. Items stay up until you archive, exchange or delete them. When you delete an item, its details are removed. When your account is deleted, we delete your account data and items, except where we must keep limited information for legal or security reasons.
7. Your choices and rights
- Change your language and appearance at any time in Settings.
- Edit, archive or delete any of your items in My items.
- Turn notifications on or off in Settings, and block people in chat.
- Sign out at any time.
- Delete your account and data: in the App open Account → Delete account. This immediately deletes your account, items, photos, chats, offers and settings. You can also request deletion on our account deletion page.
- Ask for a copy of your data or a correction by emailing us.
8. Children
The App is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
9. Changes to this policy
We may update this policy. We will change the effective date above and, for significant changes, notify you in the App.
10. Contact us
Developer: Soud Saleh Salem Abu Hanak
App: Badeel Souq
Email: support@badeelsouq.com